Programme Overview

CompTIA A+

Duration: 5 days
Level: 1
Program Code: B111
Exam Code: 220-1001
Price Includes SST
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Programme Overview

CompTIA's A+ certification is the industry standard for validating the foundational skills needed by today's computer support technicians and is included in the approved list of certifications to meet DoD Directive 8570.1 requirements. This international vendor-neutral certification requires that you pass two exams: CompTIA A+ Essentials Exam 220-801 and Practical Application Exam 220-802. In this course with a particular focus on CompTIA A+ certification exam preparation, you'll gain the needed knowledge of basic computer hardware and operating systems. You will cover the essential principles of installing, building, upgrading, repairing, configuring, troubleshooting, optimizing, and preventative maintenance on desktop and laptop computers. You will also learn elements of customer service and communication skills necessary to work with clients. Instructor-led practice exams and quizzes help reinforce course concepts and exam readiness. 

Who Should Attend?

Individuals seeking CompTIA A+ certification (220-801/220-802) 


  • Specifically:
  • End-user skills with Windows-based PCs
  • Basic knowledge of computing concepts
  • You can add more points using the duplicate function

Delivery Methods

Instructor Led Blended Learning (online and classroom)

Learning Outcomes

By the end of the program, participants will be able to:
  • Assemble components based on customer requirements
  • Properly and safely diagnose, resolve, and document common hardware and software issues
  • Install, configure, and maintain PCs, mobile devices, and software for end users
  • Understand the basics of scripting, virtualization, desktop imaging, and deployment
  • Understand the basics of networking and security forensics
  • Provide appropriate customer support
  • Apply troubleshooting skills

Course Content

Module 1

Motherboards and Expansion Cards
  • Safety procedures
  • Motherboards
  • BIOS settings
  • Expansion cards 

Module 2

CPUs and Power Supplies
  • CPUs
  • Power supplies 

Module 3

Memory and Physical Storage
  • RAM types and features
  • Storage devices and media 

Module 4

  • Connection interfaces
  • Connectors and cables 

Module 5

Peripheral Devices
  • Display devices
  • Other devices 

Module 6

  • Imaging processes
  • Printer installation
  • Printer maintenance 

Module 7

  • Notebook hardware components
  • Notebook displays
  • Laptop features 

Module 8

Networking Basics
  • Networks
  • Internet connection types
  • Network devices
  • Networking basics 

Module 9

The Physical Network
  • Network cable and connector types
  • Cable and connector properties
  • Networking tools 

Module 10

Networking Protocols
  • TCP/IP
  • Ports and protocols 

Module 11

Wireless Networking
  • Wireless networking standards
  • Wireless SOHO networking 

Module 12

Professional Conduct
  • Communication and professionalism
  • Environmental issues
  • Incident response 

Module 13

Troubleshooting Basics
  • Troubleshooting methodology
  • The troubleshooting toolkit 

Module 14

Client Operating Systems
  • Comparing Windows editions
  • Configuring Windows Explorer
  • Command line utility
  • Virtualization  

Module 15

Configuring the Operating System
  • System configuration tools
  • System information and monitoring
  • Task management
  • Configuration files 

Module 16

Configuring Hardware Settings
  • Device and hardware settings
  • Disks and partitions 

Module 17

Networking PCs
  • Creating network connections
  • Sharing files and printers
  • Remote connections 

Module 18

Authentication and User Security 
  • Users and authentication
  • Windows security policies
  • File system security 

Module 19

Securing Systems and Data
  • Identifying common threats
  • Physical security
  • Digital security
  • Data destruction and disposal
  • Malware detection and removal 

Module 20

Preventative Maintenance
  • Performing backups
  • Disk maintenance
  • Updating software 

Module 21

Securing Networks
  • Securing wired networks
  • Securing wireless networks

Module 22

Troubleshooting System Hardware
  • Troubleshooting core system elements
  • Troubleshooting storage devices
  • Troubleshooting laptop computers 

Module 23

Display and Printer Troubleshooting
  • Troubleshooting display issues
  • Printer troubleshooting

Module 24

Network Troubleshooting
  • Troubleshooting the physical network
  • Troubleshooting the logical network 

Module 25

Operating System Troubleshooting
  • Start-up and recovery tools
  • Troubleshooting Windows and application issues 


Certification Body
CompTIA A+ certified


Trainer/ Consultant
Academic Qualification:

  • 2005 - Masters in Business Administration (MBA), IIU
  • 2000 - Bachelor of Science, University Putra Malaysia (UPM)

Professional Certification:

    • CompTIA Network+
    • CompTIA Security+
    • CompTIA CySA+
    • Certified IPv6 Engineer - (CNE6)
    • ITIL (V3)
    • Cisco Certified Network Professional (CCNP)
    • Cisco Certified Network Associate (CCNA)
    • Microsoft Certified Professional (MCP)
    • Microsoft Certified Solutions Associate (MCSA)
    • Microsoft Specialist: Azure
    • Microsoft Specialist: Design & Deployment MS Exchange 2016
    • Microsoft Certified Solutions Expert: Messaging
    • Microsoft Certified Solutions Expert: Productivity
    • Microsoft Certified Solutions Expert: Cloud Platform & Infrastructure (*Charter)
    • Certified Project Management Professional (CPM)
    • Certified Ethical Hacker (CEH)
    • Computer Hacking Forensic Investigator (CHFI)
    • Certified EC-Council Security Specialist (ECSS)
    • Certified EC-Council Security Analyst (ECSA)
    • Certified Network Security Administrator (NSA)

Career Experience: Project Consultant at I TECH TRAIN SDN BHD

Organization that Had Worked With:

  • 1. His Majesty Sultan Flight (HMSF), Brunei

    2. USG BORAL, USA - Kuala Lumpur HQ

    3. Ministry of Defense, Malaysia (MINDEF)
  • 4. Telecom Brunei, TELBRU - Brunei

    5. Datastream Technology Sdn Bhd (DST), Brunei

    6. Johor Port Berhad, Malaysia

Track B: Infrastructure

Simply put, cloud computing is the delivery of computing services—including servers, storage, databases, networking, software, analytics, and intelligence—over the Internet (“the cloud”) to offer faster innovation, flexible resources, and economies of scale.

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